refund and cancellation policy

Refund and Cancellation Policy

At Pure Aesthetics, we strive to ensure our clients have the best experience with our services. However, we understand that plans can change. This policy outlines our procedures for cancellations and refunds.

1. Appointment Cancellations:

Clients may cancel or reschedule an appointment by contacting us at least [Insert notice period, e.g., 24/48 hours] before the scheduled service time.
Cancellations made within the notice period will not incur any fees, and any deposit paid will be fully refundable.
Cancellations made less than [ 24/48 hours] before the appointment will result in a [50%] fee of the total service cost charged to the client.

2. No-Show Policy:

Clients who do not show up for their scheduled appointments without prior notice will be charged [I100%] of the total service cost.

3. Refund Policy:

For pre-paid packages or services, refunds are available if the cancellation occurs [Insert notice period, e.g., 24/48 hours] before the appointment.
Refunds will be processed within [7-10 business days] and returned via the original payment method.
We do not offer refunds on services that have been completed, but we encourage clients to contact us if they have any concerns regarding the outcomes.

4. Product Returns:

Products may be returned within [14 days] of purchase if unopened and in original packaging.
To initiate a return, please contact our customer service team at [luiza@pureaesthetics.company].

5. Policy Changes:

Pure Aesthetics reserves the right to amend this cancellation and refund policy at any time. Any changes will be updated on our website, and clients will be notified as necessary.